Delivery Policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

• Europe: 5–12 business days
• United States: 6–14 business days
• International: 7–20 business days

Please note that shipping times may vary depending on your location and local customs processing.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 1–3 days to update.

Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

• High order volume
• Customs processing
• Carrier delays
• Weather or unforeseen circumstances

We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery so we can assist you.

Customs & Import Fees

International customers may be responsible for customs duties, taxes, or import fees depending on their country's regulations.

Contact

For any shipping-related questions, please contact us at: hello@thesmokingbarrel.com.